Shipping, Returns, Refunds and Exchanges Policy

Back Order Sales

Please allow 2-3 weeks for back ordered products to be shipped. If you have a special need for a “RUSH” order please visit our Contact page and let us know that your needs are. A “RUSH” order may require a 20% fee per “RUSHED” product plus additional shipping if needed.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email or visit our site and fill and submit the form at the bottom of this page to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
O’Floinn Decor
Returns Department Tracking #
9562 Winter Gardens Blvd. D133
Lakeside, CA 92040
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. With the exception of defective products Custom Orders are not eligible for return or exchange.

Restocking Fee

With the exception of defective products, all items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund any shipping and handling costs on your order. With the exception of defective products, any additional shipping costs on your order incurred by O’Floinn Decor will also be deducted from your refund.


With the exception of defective products, all products purchased are not eligible for exchanges for different colors or sizes.

Return Request

Is your product defective? We're very sorry about that. Please fill out the form below and we'll get back to you within 48 hours.
  • You can find this number on your email receipt or in your 'Order History' under your my account page.
  • You can go to your 'Order History' and view your purchased products. The can be found in the description for each product you purchased.
  • Drop files here or
    Accepted file types: jpg, gif, png.
      Please upload at least 1-5 images detailing the defection in your description.
    • This field is for validation purposes and should be left unchanged.

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