Shipping, Returns, Refunds and Exchanges Policy
We take great pride in our work and all our products are handmade, by us. All our products are made to order and can take anywhere from 3-10 business days to process. Timing depends on order volume and supplies on hand at the time of your order. If you need an order by a certain time please Contact Us and we’ll do our best to accommodate you.
Shipping costs depend on the products ordered, location (if international), and if desired, expedited shipping. Costs can be found in your cart once you add a product.
We try to ship our products as fast and cost effective as possible for you and for us. Generally, our products arrive within 3-5 business days depending on your location, but please allow up to 10 business days for standard shipping orders. For international orders it can take 2-4 weeks once your order has been shipped. Unfortunately, we’re at the mercy of your country’s customs and in country carriers, but we do everything we can to make it easier for these entities to process your shipment. Lastly, keep in mind shipping and processing can be affected by Acts of God due to severe weather, earthquakes, fires, or other natural causes outside of our control.
If you have any questions about our process feel free to reach out to us anytime, here.
Back Order Sales
Please allow 2-3 weeks for back ordered products to be shipped. If you have a special need for a “RUSH” order please visit our Contact page and let us know that your needs are. A “RUSH” order may require a 20% fee per “RUSHED” product plus additional shipping if needed.
All sales are final.
If you have an issue please contact us and we’ll do everything we can to take care of you.
Every order is custom built and made to order and we are not able to take returns for undamaged products.
We do accept returns/exchanges for products that arrive damaged.
We provide dimension and color details for each product so be sure to check the dimensions of the area you’d like to place your product before you order. If you have specific color or dimension requirements please create a custom request before ordering.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email email@example.com or visit our site and fill and submit the form at the bottom of this page to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Returns Department Tracking #
9562 Winter Gardens Blvd. D133
Lakeside, CA 92040
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. With the exception of defective products Custom Orders are not eligible for return or exchange.
With the exception of defective products, all items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund any shipping and handling costs on your order. With the exception of defective products, any additional shipping costs on your order incurred by O’Floinn Decor will also be deducted from your refund.
With the exception of defective products, all products purchased are not eligible for exchanges for different colors or sizes.